Wi-Fi Data Usage Study Furthers The Case For Community-Wide Wi-Fi Services


A recent study published on Fierce Wireless in partnership with Strategy Analytics’ AppOptix, detailed the Wi-Fi data usage habits of Android users.  The study showed Android users tendency to stray from their carrier networks to Wi-Fi.

The Cellular and Wi-Fi studied the Average Monthly Data Usage by Plan Type and showed that regardless of whether a user had a data plan with a monthly allowance or unlimited data usage over cellular, Wi-Fi traffic still accounted for 3-5 times the amount of cellular traffic.  This data speaks directly to the cellular capacity issue that exists in high density areas, especially in-building.  Despite an end-users ability to use cellular data at no cost, they still prefer to use Wi-Fi.  The cellular experience simply is not adequate to support the usage of today, especially when it comes to streaming.

The tendency to prefer Wi-Fi was relatively consistent across all four major carriers with AT&T, Verizon and Sprint users all utilizing Wi-Fi for 80% of more of their data traffic.  T-Mobile was a little different with only 70% of data traffic happening over Wi-Fi.  It would be interesting to see if the lower reliance of Wi-Fi among T-Mobile users was a result of less capacity issue over T-Mobile cellular networks or due to T-Mobile being a pioneer in offering Unlimited Data usage plans.

Multifamily buildings face a three-fold issue when it comes to cellular and data in their buildings:

1)     When it comes to capacity, residential properties, especially mid/ high rise are really small cities.  Large population coupled with multiple devices per resident fighting for data traffic equals a very poor end user experience.

2)     And point 1 is irrelevant for many buildings as they can’t even get cellular coverage inside due to building construction materials.  Radio signal cannot penetrate the windows and walls.

3)     Cord-cutting.  Whether it be the lack of landline phones or the desire to cut the cable cord – the ability to receive good coverage for smartphones takes precedence and building owners need to provide adequate in-building voice coverage and data streaming services. 

The reality is, for multifamily building owners, community-wide, seamless Wi-Fi solves both the coverage and capacity issue for residents.  To work seamlessly throughout a building, a managed Wi-Fi strategy needs to be adopted. To support a robust, seamless Wi-Fi network, adequate cable planning should be begin before the shovel is in the ground.

Does your building have a Wi-Fi strategy?  If you need help or would like to request more information, contact us at webcontact@spotonnetworks.com or 203-523-5210.

Spot On Networks Receives Notice of Allowance For Wi-Fi Network Architecture Patent

Spot On’s Tessellated Grid Patent Relates To Wi-Fi Network Architecture That Maximizes Wi-Fi Signal Strength While Mitigating Interference.

For Immediate Release

New Haven, CT April 5, 2017

Spot On Networks (“SON”) announced today the Notice of Allowance issued to it by the U.S. Patent and Trademark Office of a patent that enhances user reliability and connectivity over a multi-dwelling Wi-Fi network. 

Spot On’s new patent is for a Tessellated Grid Design relating to access point placement and channelization in Wi-Fi network architecture.  Spot On’s now-patented 3D Tessellated Grid approach places the access points in a such a way that signal bleed-over and over-saturation is mitigated by staggering access point placement horizontally and vertically. Channelization and power input are then adjusted to separate access points into non-interfering bands. This network approach allows for coverage to be maximized while interference between access points is minimized. The Tessellated Grid approach tests more effective than access point built-in auto-channeling capabilities. 

This network design approach is geared towards the multifamily/ multi-dwelling and hospitality space and provides effective and reliable network coverage to various building types including high-rise, midrise and podium builds.  Spot On’s Tessellated Grid approach is complemented by patented UserSafe® technology which utilizes client isolation technology to guard users from hacking and identity theft. Both these patents when deployed in the same network architecture provide exceptional levels of reliability and security and a carrier-grade level of wireless service in a multi-dwelling environment.

 “Being the oldest provider of managed Wi-Fi in the multi-family/ multi-dwelling space has given us both the time and experience to develop the most effective method of architecting a wireless network that provides both the end user with exceptional service and the building owner with a superior level of security and network management,” stated Richard “Dick” Sherwin, CEO of Spot On Networks. “We are proud to be the only managed Wi-Fi provider that currently offers UserSafe® technology and Tessellated Grid Design.”

About Spot On Networks

Spot On Networks (“SON”) is a wireless internet service provider and wireless consulting company representing tens of thousands of residential and commercial tenants, nationwide. SON designs, deploys and manages carrier grade Wi-Fi, Wi-Fi Calling and CellBoost® networks to multifamily, senior living, hospitality, retail and commercial buildings. Spot On’s wireless networks are backed by patented network architecture and UserSafe® technology.

SON is the leading provider of managed Wi-Fi networks and in-building voice solutions to the U.S. multitenant housing market and is a trusted leader in wireless since 2004. SON develops wireless solutions to solve the most pressing problems facing today’s building owners.

Carrier Grade WiFi Network as a Service (“NaaS”) in Multi-Tenant Properties

WiFi Service has become even more ubiquitous than cellular services. At the end of 2016 mobile data traffic offloaded to WiFi network services exceeded mobile data traffic on cellular services.[1] Providing a WiFi NaaS in multi-tenant buildings is particularly problematic due to the density of users, building structures and the demographic makeup of the residents for carriers other than Spot On Networks.

Millennials and Gen X’ers utilize more mobile data capacity than other segments of the population and generally make up the majority of residents in multi-tenant buildings. As mobile devices have proliferated, these residents have begun to utilize mobile video streaming services instead of the standard linear video programming found on cable networks. These Over the Top (“OTT”) applications, in conjunction with more advanced chip sets in mobile devices has led to greater demand for mobile services especially at home.

Newer buildings with Low Emission Glass and concrete and steel structures are more likely to have poor cellular services, whether 4G or 5G, within the building.  WiFi has become the primary connection option for residents of these buildings.  The density of users within these building requires WiFi access points with much higher capacity than those in a single family home or hot spot.

Access points are just the tip of the iceberg when it comes to the WiFi NaaS. Back-end architecture and monitoring need to be in place to ensure Quality of Experience (QOE), security and reliability.

WiFi Reliability has become increasingly important as more data traverses these networks. With OTT video streaming applications becoming increasingly popular, deploying a WiFi NaaS with increased redundancy and the elimination of interference due to other nearby access points becomes critical.

No longer is “best efforts” good enough for large multi-tenant buildings, especially when the WiFi NaaS is being used for streaming video and voice services. SON’s patented Tessellated Grid Design offers a unique approach to multi-tenant buildings. By deploying this patented design, the WiFi NaaS is characterized by reduced radio frequency interference, thus improving connectability, capacity and speeds, and by coverage redundancy for each apartment, thus increasing reliability.

For voice services, Quality of Service (QOS) implementation establishing voice packet prioritization, and “handoff” (connecting from one access point to another) controlled by the back end network architecture provides superior quality service for residents, thus obviating the need for a more expensive in building cellular augmentation solution. Seamless handoff across all of the access points in the NaaS is a necessity in a multi-tenant building as a resident moves from apartment home to corridor to amenity area.

WiFi security is a major issue in dense environments. A triple level of security is required to ensure prevention of hacking and privacy invasion. Not only are user codes and passwords required, but encryption of those codes reduces the possibility of user code capture. Furthermore, with Spot On Networks’ (SON) patented UserSafe®technology platform, client isolation is implemented across all network elements, preventing hackers from seeing or “sniffing” other user devices. If devices cannot be seen or “sniffed” they cannot be hacked, thus increasing the level of security significantly.

A managed WiFi NaaS, with proactive network monitoring and a 24/7 HelpDesk, resolves issues before they are apparent to the resident, and offers a service to residents who have issues obtaining network connection. Network analytics, a part of the monitoring function, provides building owners with the knowledge of how much and by who data is being used.   In conjunction with the improved performance offered by itsTessellated Grid Design and the security of its UserSafe® technology platform, SON’s WiFi NaaS offers unique capabilities for the multi-tenant building not available from any wired internet service provider.

[1] Cisco Visual Networking Index – 2/7/17

OneNYC discusses the City of New York’s Broadband Initiative including Spot On Networks work at Queensbridge Houses

New York City is clearly leading the nation in "Broadband for All" with a model where high speed internet connectivity will be provided to all who need it. The City's commitment is evident by their use of transparent goals and benchmarks for progress and will result in economic and social growth for The City and communities.

OneNYC discusses their commitment to bring high speed broadband to the people who need it most and the progress The City has made so far. The City’s Vision is that “Every resident and business will have access to affordable, reliable, high-speed broadband service everywhere by 2025”. This year, The City of New York has started to make true on its promise to provide broadband to those in need by launching, in partnership with Spot On Networks, Queensbridge Connected. Queensbridge Connected provides community-wide WiFi throughout the largest affordable housing complex in the United States, reaching over 3,000 residential units.

The Queensbridge Connected service is unique in that it offers seamless connectivity throughout the entire community, including seamless Wi-Fi calling service both indoors and outside. Furthermore, the wireless broadband service is backed by patented UserSafe® technology, proprietary to Spot On Networks, which isolates and guards all users across the network from hacking and identity theft.  Wireless internet security and protection of residents is one of the top priorities of The City throughout the Queensbridge Connected network deployment. Spot On Networks has employed residents within the Queensbridge Community to: market the network, assist in deploying the network and supporting the network in an effort to create employment opportunities for residents. This model of employing residents is proving to be extremely successful as well as necessary to get maximum residential engagement and education on the Queensbridge Connected project within the community.

According to OneNYC, twenty-two percent of NYC households do not have internet and commercial internet offering are priced too high for residents, small business and those looking to create new business. The City has recognized the economic and community impact that lack of internet access can have and in response, have developed initiatives that will:

·       Promote competition in the residential and commercial broadband markets

·       Provide high-speed, residential internet service for low-income communities currently without service

·       Increase investment in broadband corridors to reach high-growth business districts, with a focus on outer borough neighborhoods

·       Promote seamless user experience across public networks to create high speed access across the boroughs

·       Explore innovative ways to provide high-speed internet to homes, business and the public

New York's model to bring broadband to those who need it is a clear and organized example of how a city leverage the social and economic benefits that high speed broadband provides and use them to build a better city.

Queensbridge Connected Wi-Fi Network Receives Digital Inclusion Leadership Award At Broadband Summit

The Queensbridge Connected Community-Wide Wi-Fi network, designed and implemented by Spot On Networks, receives the Digital Inclusion Leadership Award From Next Century Cities in partnership with Google Fiber at Broadband Communities Summit 2017.

For Immediate Release

New Haven, CT May 3, 2017

The Queensbridge Connected, Community-Wide Wi-Fi network model, implemented at Queensbridge Houses in Long Island City, NY, received the Digital Inclusion Award this Tuesday at the Broadband Communities Summit. In attendance at the Broadband Summit were Joshua Breitbart, Senior Advisor for Broadband at Office of the Mayor New York City, Alfonso Jenkins, Deputy Commissioner for Telecommunications Planning at New York City Department of Information Technology and Telecommunications and Dick Sherwin, President and CEO of Spot On Networks. Breitbart and Jenkins accepted the award which was awarded by Next Century Cities in partnership with Google Fiber.

The Queensbridge Connected model is the first collaboration between the City of New York’s Department of Information Technology and Telecommunications (DOITT) and the City’s public housing authority (NYCHA). Queensbridge Connected is a part of the OneNYC Broadband Initiative’s promise to invest “in networks providing high-speed residential access either free or at low-cost for low-income communities”.

Spot On Networks was awarded the Queensbridge Houses contract by the City of New York to design, build, implement and support the Queensbridge Connected community-wide Wi-Fi network in 2016. The Network provides free high speed Wi-Fi internet and Wi-Fi calling access with speeds up to 25 Mbps and seamless connectivity throughout the community. Furthering the mission to “Bridge the Digital Divide”, Spot On has hired and trained residents within Queensbridge Houses to assist in building, supporting and promoting the Queensbridge Connected network. The model of employing residents to make Queensbridge Connected a reality has proven essential to the success of the project.

“We are proud to have been chosen as the Wi-Fi service provider for Queensbridge Houses”, stated Dick Sherwin, President & CEO of Spot On Networks, “and we stand firmly with New York City on the importance of ‘Broadband for All’ and ‘Bridging the Digital Divide’. The City of New York is clearly the leader on community-wide Digital Inclusion. We at Spot On Networks believe that the Queensbridge Connected Wi-Fi network is the ideal model for future community-wide broadband networks in the affordable housing sector.”

About the Digital Inclusion Leadership Award

The Digital Inclusion Leadership Awards program is given by Next Century Cities in partnership with Google Fiber. According to a press release on the Next Century Cities website, “These awards celebrate city and county governments that are leading programs or empowering community-based organizations to tackle barriers to Internet adoption. The awards are an opportunity to celebrate the cities that are leading community changing programs and encourage public leaders to get involved in digital inclusion by sharing best practices”.


About Spot On Networks

Spot On Networks (“SON”) is a wireless internet service provider and wireless consulting company representing tens of thousands of residential and commercial tenants, nationwide. SON designs, deploys and manages carrier grade Wi-Fi, Wi-Fi Calling and CellBoost® networks to multifamily, senior living, hospitality, retail and commercial buildings. Spot On’s wireless networks are backed by patented network architecture and UserSafe® technology.

SON is the leading provider of managed Wi-Fi networks and in-building voice solutions to the U.S. multitenant housing market and is a trusted leader in wireless since 2004. SON develops wireless solutions to solve the most pressing problems facing today’s building owners.

Spot On Networks Deploys Public UserSafe® WiFi Network On The New Haven Green in Partnership With The City of New Haven

Spot On Networks and The City of New Haven Working To “Bridge The Digital Divide” And Provide Wireless Connectivity With Official Launch of Wi-Fi On The Historic New Haven Green

For Immediate Release

New Haven, CT July 21, 2017

On Thursday, New Haven Mayor Toni Harp announced that the Historic Green located in downtown New Haven, CT will now offer free outdoor public UserSafe® Wi-Fi in partnership with Spot On Networks, a New Haven based managed Wi-Fi provider. Spot On Networks is the ideal choice to provide secure public Wi-Fi throughout the green due to their patented Wi-Fi network security and experience designing, deploying and managing complex, secure Wi-Fi systems for municipalities.

The new public Wi-Fi network on The New Haven Green is being officially launched at the start of the annual Music on the Green Concert Series hosted by the city. The Wi-Fi network has been operational and in testing phases throughout the last year in preparation for the July 2017 official launch. The Historic New Haven Green is a high traffic urban area surrounded by businesses, award-winning restaurants and universities, including Yale University. 

At yesterday’s press event Mayor Harp emphasized that the city is working to bridge the digital divide and make New Haven a “fully connected city”. Spot On Networks CEO, Dick Sherwin who was present for the launch stated, “One of the keys to this is that Wi-Fi has become an integral part of the city’s infrastructure. You see it everywhere, and it’s a tribute to the city’s vision and Mayor Harp’s vision into what they’re doing for the city.”

Initial testing of the Wi-Fi network saw over 1,000 concurrent users passing over twenty-seven Gigabytes of data in a two-hour period. The network specifications are for Spot On Networks to provide speeds up to 10 Mbps, 24/7 support, monitoring and maintenance of the network. The network allows for usage of laptops, smartphones and tablet devices for both data usage and Wi-Fi calling. The New Haven Green Wi-Fi network is backed by Spot On Networks patented UserSafe® technology which guards users from hacking and identity theft using client isolation. This is the most advanced form of Wi-Fi networking security available and provides the public with a safe place to access Wi-Fi. UserSafe® technology is not available for typical Wi-Fi “hotspots” which are known to leave users vulnerable to online security threats. Regarding Spot On Network’s level of Wi-Fi security, Sherwin stated, “The typical public Wi-Fi hotspot that you might find in a store or restaurant can put users at risk of hacking and identity theft. Password protection and encryption are not enough to protect users which was why we developed UserSafe® technology. We make individual users invisible over the Wi-Fi network and if you can’t be seen, you can’t be hacked. The public can use New Haven Green Wi-Fi with confidence.”

To access Wi-Fi on the New Haven Green, locate the network named, “Historic New Haven Green” on your wireless device, enter your email address and enjoy a secure Wi-Fi connection.

About Spot On Networks, LLC

Spot On Networks has been deploying managed Wi-Fi networks since 2004 and is the largest and most trusted provider of managed Wi-Fi in the U.S. multifamily housing market with over 1,000 UserSafe® managed Wi-Fi networks deployed, nationwide. Spot On Networks holds patents for both their Wi-Fi network architecture and network client isolation technology. Spot On provides managed UserSafe® Wi-Fi, CellBoost® in-building cellular coverage and wireless backbones for the Internet of Things to the multifamily, commercial and municipal markets.   www.spotonnetworks.com

Wi-Fi Security Threats Building Owners Cannot Ignore

We were recently awarded patent number 9,544,831 for our UserSafe® client isolation technology which relates to level of security that our wireless networks provide. Our engineers developed UserSafe® technology in response to the growing security threats to the public posed by Wi-Fi networks. Our goal was to develop a gold standard for wireless network security in the multifamily industry that would both guard users from threats that can occur over Wi-Fi and protect building owners and staff by allowing them to securely use Wi-Fi for internal operations.

The need for wireless in the multifamily industry is unprecedented. To remain competitive building owners must provide a level of wireless service to residents whether that be as an amenity in the common areas, as a property-wide utility or as a voice coverage option (Wi-Fi calling). In addition, property management companies and building owners are utilizing back-office applications that need to function over Wi-Fi, yet remain secure and separate from resident use. Finally, residential buildings in high-traffic urban areas are seeing a high number of outside device attempting to attach to their private network due to foot traffic. Devices needing wireless support or attempting to attach to the network (as in urban foot traffic) create a high-risk scenario when it comes to network security.

The Danger of Wi-Fi “Hotspots”

Unsecured Wi-Fi presents threats that building owners cannot ignore.  The typical Wi-Fi “Hotspot” does not offer UserSafe® technology and leaves residents vulnerable to hacking, spoofing and identity theft Password protection and encryption only put a minimal barrier at one Point of Entry (“POE”) and are simplistic and ineffectual methods of network security. A community-wide Wi-Fi network will contain thousands of potential POE where malicious activity can occur. Entry points on a network are not limited to user devices and include all equipment points throughout the entire network build.

Wi-Fi threats that place residents and the property at risk include:

·       Man-in-the-Middle Attacks: Hackers intercept data packets traveling between devices. A hacker can literally see the data you transmit over Wi-Fi.

·       Pack Sniffers: programs that can intercept data packages or simply monitor network traffic

·       Rogue Access Points: Aps tacked onto a network that are not properly configured without the network’s knowledge

·       Worms: Can jump from device to device over a Wi-Fi network

·       There are many other attacks in addition to the above that can occur over a standard Wi-Fi network. For a complete list: https://www.examcollection.com/certification-training/security-plus-wireless-attacks-and-their-types.html

The UserSafe® Solution

UserSafe®  technology adds another level of security by utilizing client isolation technology to make ever client device invisible to other devices on a specific Virtual Local Area Network (“VLAN”). A device can only communicate with the internet, it cannot communicate with or see, other devices. If a device cannot be seen, it cannot be hacked. UserSafe® also allows for secure back-office device-to-device communications that occur separately and safely from residential use on a different VLAN so property-staff can securely and safely communicate separately from the residents while being on the same physical network. UserSafe® technology secures the entire network. Where a password only offers a simplistic barrier at one POE, UserSafe® occurs at ALL vulnerable entry points across all network equipment. 

Network Management Further Compliments Network Security

The case for proper network management as an essential component of Wi-Fi networking in the multifamily space is even stronger when considering various Wi-Fi threats. Threats such as rogue access points are mitigated simply by having a locked down, managed Wi-Fi network. These networks, due to the sensitive nature of data transmitted from what is a “home” network for residents needs 24/7 monitoring to ensure the integrity and health of network equipment sitting on the network.

Educating Residents and Property Staff

Due to the nature of data transmitted from a multifamily property, it is essential that residents and property staff are educated to understand certain points:

1.     Over a UserSafe®  Wi-Fi network, the transmission of personal data, banking, shopping, etc. are safe and secure – your data cannot be seen or intercepted

2.     Traditional hotspots or non- UserSafe®  Wi-Fi networks are NOT safe for the transmission of personal data whether they are public, multifamily or utilize password protection/ encryption

3.     Asking for a password or claiming encryption DOES NOT make a Wi-Fi network secure

4.     Due to the thousands of potential entry points used in a community-wide Wi-Fi network there are thousands of opportunities for malicious activity – currently there is no other standard for Wi-Fi security recognized by the U.S. patent office other than UserSafe®.

5. Attaching to a Wi-Fi network that is not UserSafe® purely to utilize VoWiFi (Voice over Wi-Fi or Wi-Fi Calling) will leave you vulnerable and visible to hacking and identity theft

For more information about UserSafe® Technology or the security of your multifamily Wi-Fi network, please contact: Jessica DaSilva, Sr. Director of Marketing and Sales, Spot On Networks 203-523-5210 or InMessage.

“Managed Wi-Fi” was the new buzz at Multifamily Broadband Council Meeting, but what does “managed” actually mean and what are the dangers of “Unmanaged Wi-Fi” for building owners?

There are a lot of misconceptions revolving around “managed Wi-Fi” and what network management actually means. A major misconception that we noticed among building owners was that “managed wireless” referred to the simple management of a router in an apartment.  Actual managed wireless refers to the 24/7 management, monitoring and scaling of a seamless wireless network and continued remote support for various wireless IoT applications across multiple VLANs throughout entire properties.

Wireless broadband is being viewed as the fourth utility due to its ability to provide data and voice services in addition to acting as a backbone for a host of operational and amenity wireless services making wireless management absolutely necessary.  Key Points:

1.      Complex Intelligent Networking. First and foremost, for a Wi-Fi network to reliably host multiple applications on one physical network, network management is essential to ensure uptime, remotely address issues before they are customer-facing, monitor bandwidth usage and equipment status and the assignment of multiple VLANs to separate traffic to ensure Quality of Service.    

2.      Seamless Handoff.  Residents are demanding connectivity everywhere – not just in-unit.  A managed network offers SEAMLESS connectivity property-wide so that residents are never without data and voice service.  For Wi-Fi calling, residents can maintain a voice call throughout the entire property without dropping service.

3.      Channel Interference. Wi-Fi was made to be managed with network designed intelligently to optimize service.  That is, too many individual routers in one space will create channel interference and degrade service.  Due to the nature of the multi-family environment, too many individual routers become a real-world issue when residents are left to obtain their own individual services.  Spot On Networks employs patented tessellated grid network architecture to minimize interference and mitigate signal loss.

4.      Security.  Password protection and encryption do not equal wireless network security.  This is a dangerous misconception when it comes to wireless.  A complex network includes multiple points of entry and client isolation needs to exist at all points of the network and on all equipment, not just the router.  Spot On holds the patent on advanced wireless network security. UserSafe was designed to protect the resident from being exposed to hacking, spoofing and identity theft and also to protect the building owner so that they are able to provide property-wide wireless services without fear of their residents being at risk.

5.      Network Operations Monitoring.  When you consider the importance of a wireless backbone in relation to operational applications like door locks, security cameras, leasing apps, etc., network uptime and the ability to remotely address issues is essential for service reliability.  24/7 Network Support should always be a part of Network Management.

6.      Wi-Fi Calling (VoWiFi).  Voice traffic is very different from data traffic.  A lag in data traffic will result in buffering, which while annoying to the end-user, will usually resolve itself.  When it comes to voice, a temporary loss of signal or clog in the network will result in a dropped call.  While voice does not need a ton of bandwidth, it DOES need a consistent connection.  So, when it comes to voice, voice packet prioritization is necessary for quality of service.  This can only be accomplished as a result of network management that includes the key points listed above.

7.      The Dual-SSID issue.  Many cable and telco customers are not even aware that their individual routers may be broadcasting a public SSID that leaves them vulnerable to security issues.  In addition to creating even more issues with network and bandwidth clogging in a building, the Dual-SSID allows outsiders to connect to your home router and you may have no idea it’s even happening.  Customers have sued major cable companies for turning on a public SSID on customer’s home routers due to the security risk and the fact that the customer is then paying for the electricity and bandwidth that is being used outside of their home.  These types of occurrences will not happen with managed service provider.

Beware Un-Managed WiFi

Unmanaged WiFi will not address the key points above.  An unmanaged network will present a security risk to residents and building owners, will face reliability and speed issues and will not be able to provide seamless voice and data solutions.  Reliability issues will result in unsatisfied residents, poor IoT solutions, lost revenue and a lack of technology future-proofing. 

It is imperative that building owners become educated on a managed network solution and why it is so important and will continue to be important going forward as wireless broadband is viewed as a utility.  Network managed will only become more essential as the proliferation of wireless devices and the resident demand for voice, data and IoT continue to increase in the coming years.



Wireless Broadband Being Called The “Fourth Utility” – Multifamily Building Owners Are Questioning Need For Competitive Broadband Services


Multifamily broadband round-tables are questioning the concept of competitive broadband services in MDUs. With wireless broadband being viewed as the “fourth” utility, why is it still being treated differently than other utilities with no competitive requirements like gas, water or electricity? Building owners are beginning to question the need to agree to competitive marketing agreements with cable and telco companies and are considering bulk services as the best way to get residents the broad services they desire. With the proliferation and resident demand for Wi-Fi the shift in thinking is apropos as individual Wi-Fi solutions in multifamily builds creates channelization and quality of service issues.

Property-Wide Seamless Connectivity Is Key – Wireless Broadband Provides That Service

Connectivity in the unit is simply not enough – amenity area, corridors, garages and units all need to be seamless connected. Providing the ability for a resident to remain connected, for both data and voice, phone-in-hand throughout the property will be the bar for renter attractiveness. Doug Lodder of Boingo Wireless correctly stated in a recent Development Magazine article that, “Real estate owners, REITS and property managers will rise or fall based on their ability to deliver first class wireless coverage to buyers and tenants”. 

If wireless is not seamless throughout the property, it will not suffice as an “in-building” wireless solution. It has long been known in networking that too many routers will cause connectivity and quality of service problems for the end-user. This has become extremely evident in the multifamily space where building owners who are not offering seamless wireless connectivity throughout their property rely on tenants to use individual consumer routers in-unit. Due to channelization issues and interference, individual routers in every apartment simply cannot be the solution to quality streaming data services or VoWiFi services. Service must be seamless and managed to ensure quality of service for the end user. 

WiFi Calling Requires Quality of Service and Furthers The Case For Bulk

WiFi calling has become a major player when it comes to solving the in-building voice problem. Less expensive than DAS, WiFi can provide seamless voice connectivity property-wide while at the same time providing data and streaming services and acting as a backbone for IoT – either on a subscription bases or as a bulk service. For WiFi Calling to be recognized as a true voice solution, it needs to be managed with Quality of Service (QOS). While buffering with video streaming is frustrating and tolerated less than ever, there is no buffering with voice. A lag in connectivity equals a dropped call so it is imperative that voice service be separated using voice packet prioritization to ensure call quality.

Building Owners Need To Understand “Managed WiFi”

When thinking of broadband and Wi-Fi in terms of a “fourth utility”, network management is a MUST.  Managed Wi-Fi indicates an intelligent approach to networking that is designed and scaled to the needs of a property, monitored and maintained from a Network Operations Center (NOC) 24/7 and supported. Especially when incorporating voice and IoT elements, monitoring becomes an essential component to ensuring up-time and QOS for both data and voice. Managed Wi-Fi networks should also be carrier-grade, up to network standardization for today (and tomorrow's) usage and offer security at all networking points (not just password protection and encryption).

To learn more about Managed Carrier-Grade WiFi: marketing@spotonnetworks.com or 203-523-5210.

Spot On Networks Announces Emergency Responder Radio Booster Product For Multi-family and Commercial Buildings

Spot On Networks Announces RadioBoost™ – Emergency Responder (ER), An Emergency Responder Radio Booster Product For Multifamily and Commercial Buildings

For Immediate Release

New Haven, CT June 14, 2017

Spot On Networks announces RadioBoost™- Emergency Responder (ER), a public safety radio frequency booster system that brings outdoor radio coverage inside of a building.  This system provides first responders with emergency communications radio coverage in the areas where they need it most including hallways, corridors, garages and subterranean levels.

In post-9/11 United States, regulations have been made at the national, state and local levels mandating emergency responder communication coverage for building occupancy.  RadioBoost™-ER fulfills the requirements for national, state or local ordinance that mandates coverage.  RadioBoost™-ER provides coverage in the 150 MHz (VHF), 450 MHZ (UHF) and 700/800 (LMR) bands with the ability to provide coverage in future bands as mandated.


Ensure First Responders can communicate inside of your building with RadioBoost – First Responder, a part of the CellBoost Family of Services.

Today’s new building construction is built with energy-saving low-emissions glass, concrete and steel which are notorious for blocking radio and cellular frequency from penetrating a building and can result in emergency response communication gaps.  Building owners need to provide RadioBoost™-ER or similar radio frequency coverage within their buildings to provide reliable coverage for fire fighters, police and other first responder personnel.  RadioBoost™-ER creates safer buildings in the event of an emergency.

RadioBoost™-ER is part of the CellBoost® Family of Services.  In 2012, Spot On Networks released the CellBoost® Family of Services, a line of products developed to solve problems related to poor radio frequency coverage inside of buildings.  The first CellBoost® product, a carrier-agnostic service, brings outdoor cellular coverage inside of a building allowing residents and staff to user their cellphones inside.  The CellBoost® Family of Services now includes 3G cellular coverage, 4G cellular coverage and coverage in the Emergency Responder bands.

“RadioBoost™-ER was developed so that building owners can protect their buildings, residents and staff by providing adequate emergency responder radio coverage”, stated Dick Sherwin, President & CEO of Spot On Networks, “More and more we are seeing mandated regulations at various levels of government relating to Emergency Responder coverage and RadioBoost™-ER fulfills this need for building owners.  Spot On has been at the forefront of solving in-building wireless coverage issues, especially as it relates to new construction since the early 2000’s and we are proud that RadioBoost™-ER is dedicated to creating safer properties for our customers”.

About Spot On Networks

Spot On Networks (“SON”) is a wireless internet service provider and wireless consulting company representing tens of thousands of residential and commercial tenants, nationwide.  SON designs, deploys and manages carrier grade Wi-Fi, Wi-Fi Calling and CellBoost® networks to multifamily, senior living, hospitality, retail and commercial buildings.  Spot On’s wireless networks are backed by patented network architecture and UserSafe® technology.

SON is the leading provider of managed Wi-Fi networks and in-building voice solutions to the U.S. multitenant housing market and is a trusted leader in wireless since 2004.  SON develops wireless solutions to solve the most pressing problems facing today’s building owners.