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Need Help with Elite Home Office/ Roku Box set up? Click Here to download our Elite Home Office guide. Getting logged on
Current rates, billing and promotions for High Speed Wi-Fi (wireless) Internet
Managing your account
Wi-Fi (Wireless) printing and other interesting facts
Security and Wi-Fi (wireless) Internet technology
Wired Networks (only at specific locations) |
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| Getting logged on How do I sign up for the Spot On High Speed Wi-Fi (wireless) Internet and/ or Cell-Fi™ service? Call Spot On High Speed Wi-Fi Internet and ask for our One Call concierge service – we’ll get you set up while you are on the phone with us. You will need a credit card to get this done. Or sign-up yourself – instantly! If you have a Wi-Fi/802.11b/g adapter or wireless PC with an embedded card like Intel Centrino mobile technology and you are located in an apartment / condominium property served by Spot On, just power up and set your Wi-Fi adapter or embedded card as follows:
Help with Windows XP: For details on setting these parameters, please see the installation instructions provided by the manufacturer of your Wi-Fi card. Once the Window icon indicated a connection, open your browser (Internet Explorer, Netscape Navigator, etc.). If you are located in a Spot On High Speed Broadband Wi-Fi Internet property, a Spot On splash page will be displayed. Simply click the sign-up button and follow the easy online instructions. You will need a valid credit card. You can also sign-up at http://www.spotonnetworks.com/one-call-concierge-form.html or contact Customer Service at 87.SPOTON.87 (877.768.6687). If you have a Spot On High Speed Wi-Fi Internet account already, or you have a free trial or pre-paid coupon:
Your computer will log out from the network:
Have technical, network access difficulties? Contact Customer Support at 877-768-6687 or online at http://www.spotonnetworks.com/help-send-a-message.php. How do I log in automatically? Spot On High Speed Wi-Fi Internet offers account holders to opportunity activate MAC authentication which allows you to be logged in continuously for a period of up to 365 days. When you turn on your computer, you will already be logged onto the Internet. Go to the “Customer Registration and Service Portal link” to set up MAC authentication. This link appears after you log in. You can MAC authenticate for up to 365 days. If you MAC authenticate and need to make changes to your account, you will need to call customer service for assistance. More information about MAC authentication can be found on our website. What are the minimum system requirements? Macintosh computers with PowerMac (or greater) 32 MB of RAM 10BaseT Ethernet connection Mac OS 7.6.1 (or later). A weak signal may be caused by your computer’s distance from an access point or interfering objects such as a microwave or cordless phone. Signals may be stronger in other parts of your apartment–try moving your computer around to another location in order to pick up more signal..
Please check that your Intel wireless drivers are up to date. Having the most recent drivers makes a big difference in your experience with wireless networks. Below is a direct link to Intel’s Driver Update Utility, which will check for the most recent drivers for you. If you have any trouble, please contact us at 1-87-SPOTON-87. Click here to check for up-to-date Intel drivers for your computerSpot On's High Speed Broadband Wi-Fi (wireless) networks are 802.11b/g compatible and work with any card showing the Wi-Fi certified logo. Other recommended solutions available from local electronics stores are the Orinoco™ 11b USB adapter and the Orinoco™ 11b Client Gold PC card or can be purchased online at www.pcconnection.com or www.cdw.com. For Apple computers, an Airport card is required. What software or drivers are required? Windows XP and Vista will auto-recognize using windows zero configuration.
For Macintosh or Apple, the software is in the configuration for the "AirPort" card. See the AirPort card documentation for specific instructions. You will need to set your AirPort card to select the Spot On SSID to access our network. Spot On recommends you keep all drivers updated. Current Intel Centrino processor driver update information can be obtained from www.support.intel.com or by calling Intel at (916) 377.7000 (Option 1). For information on other common adapters, please consult their websites.
You must create your username and password. It must be at least 6 characters and no more than 20 characters in length. It can be a combination of both numbers and letters. Contact Customer Support at 87.SPOTON.87 (877.768.6687). How does Spot On's High Speed Broadband Wi-Fi Internet service work? Spot On High Speed Wi-Fi Internet installs access points throughout each apartment or SpotZone location, which transmits a radio signal to the Wi-Fi 802.11b/g wireless network card on your computer. With a wireless computer device you can launch your browser from within a Spot On location and receive a login page to enter your username and password. Once your account information is verified, you will be able to connect to the Internet. For non-computing wireless (Wi-Fi) devices (such as Wii, Playstation, DVR, and Xbox, contact Spot On High Speed Wi-Fi Internet for more information. A wireless (Wi-Fi) connection requires no phone line making it impossible to get a busy signal. How do I log in with a Spot On High Speed Wi-Fi Internet Prepaid Card? This card is valid for a fixed number of online minutes and has an expiration date. Start Internet Explorer or your browser, you will see the Spot On High Speed Wi-Fi Internet login screen.
Once your pre-paid card has been validated, you will be connected to high speed Internet. This card runs continuously and will expire in the amount of time given on the card. Be sure to log out when you are done, since your remaining minutes are usable until card expires. The expiration date is listed on the card. For example: If you have 2 hour card and use 30 minutes, the remaining 90 minutes will run out in 90 minutes. Cards issued directly by Spot On High Speed Wi-Fi Internet as a promotion will hold the remaining time for use at a later session. A VPN is a virtual private network, it is used by corporate business travelers for connecting securely back to the headquarters when traveling. We currently do not block the use of VPN and support most standard VPN protocols. If you are having difficulty connecting to your VPN, contact Customer Support at 877.768.6687.
What causes occasional slow speeds? At certain peak times of the day (generally evenings and weekends), increased network traffic can result in congestion and slow responses from web sites. Spot On Networks High Speed Wi-Fi Internet implements service level agreements (SLAs) and continuously monitors its networks to ensure that all bandwidth supplied to its properties is being appropriately distributed to its subscribers, and will impose bandwidth throttling or other measures if a user violates our Acceptable Use Policy. In addition, factors outside of the control of Spot On Networks, such as general Internet backbone congestion or bandwidth outages, can result in slower internet performance. If you are running bandwidth-intensive applications, such as a large file upload, we recommend you schedule such applications for non-peak usage times (e.g., middle of the night) for best performance.
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Current rates, billing and promotions for High Speed Wi-Fi (wireless) Internet What are your current rates and plans for Spot On Networks High Speed Wi-Fi (wireless) Internet service? Plans start as low as $19.99 per month. To see our current rates Click Here. For our current High Speed Internet Promotions, please visit www.spotonnetworks.com/promotions. Is my credit card secure when I sign up? Yes. All credit card information is passed through a 128-bit SSL encryption which is the same level of encryption utilized by the banks. How and when will I be billed? Once you activate your Spot On High Speed Wi-Fi Internet service, you will be charged your first month's service. You will be billed on or about the same day each month as your original activation date. Our annual plans are billed just once for the entire year. The monthly plan rolls automatically month to month. To discontinue, just call customer support at 877.768.6687. Does Spot On High Speed Wi-Fi Internet ever advertise special promotions? Please check our website at http://www.spotonnetworks.com/promotions.php to see what special promotions we may be offering. We also want to keep you informed as our Wi-Fi promotions and special offerings change. Become a Fan on Facebook, Follow us on Twitter or Subscribe to our Wi-Fi News & Technology Blog to be automatically notified when new |
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Managing your account How do I manage my account if I am set up to log in automatically? Use this link to access your account information from anywhere. Do you have accounts for multiple users? Sub-accounts are available with some of our plans. These accounts are additional users added to your parent account. It is recommended that you do not share your account information with others, as multiple users on a unique user ID will cause one of you to get bumped off the network. The sub-accounts cannot be MAC authenticated and will need to login each time the user opens a new Internet session. After logging in, click on the Customer Registration and Service Portal link. Then click on Account Services; then View Account; then Add a New Account. Complete the information and click Add Account. Your new account will be ready to use immediately. How many email accounts will I get and how do I set them up? With Home Spot accounts you receive 10 free email addresses per account. For Easy Spot accounts you receive one. Each email address comes with 5 Meg of storage, a 5 Meg file size limit, SPAM filtering and virus scan functionality. When you sign-up for Spot On high-speed wireless Internet service you'll be able to setup your new email address, or you can do it later. Click here for information on setting up your Spot On USA email account. How do I maintain my Spot On High Speed Wi-Fi Internet account? Click on the "Customer Registration and Service Portal" link located on your splash page or call Spot On for assistance. From here you can add secondary users, MAC authenticate and change credit card information. |
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Wireless (Wi-Fi) printing and other interesting facts Can I print wirelessly with the Spot On High Speed Wi-Fi (wireless) Internet network? Yes! It requires some configuration assistance from Spot On High Speed Wi-Fi Internet. Give us a call and we will work with you to get you set up. Toll free: 877.768.6687 Spot On SpotZone high-speed Wi-Fi (wireless) Internet access is available in convenient public locations such as cafes, restaurants and your favorite places to study. Using either a laptop or handheld that is Wi-Fi 802.11 b/g wirelessly-enabled, you can access the Internet. To see our SpotZones go to: www.wi-fihotspotlist.com or www.jiwire.com.
Does Skype work with your High Speed Internet network? Yes. Our access works like any other high speed broadband access giving you access to Web services worldwide.
Can I use my Wii, Playstation, DVR, Xbox and other Wi-Fi (wireless) enabled devices on your network? Yes. Using these devices requires the assignment of its MAC address to our network. Please call Spot On for assistance. It only takes a few minutes. You can use our service for ancillary Wi-Fi (wireless) devices, even if you choose to use another provider for your regular Internet access. Just $5.99 per month per Wi-Fi enabled (wireless) device!
Can I use my dual mode Wi-Fi cellular phone on your network? Yes, it's called Cell-Fi™ and it's HOT technology. Using these devices requires the assignment of its MAC address to our network. Please call Spot On for assistance. It only takes a few minutes. |
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Security and Wi-Fi (wireless) technology Is Spot On Secure? Spot On Networks High Speed Wi-Fi Internet uses the same standards used by most e-commerce and on-line banking web servers to ensure secure communications. Spot On Networks subscribers are required to create a user name and password to access the network. Subscribers are also offered the opportunity to activate MAC authentication, which allows automatic login when accessing the network. Network security on Spot On Networks' systems use several methods to prevent inter-user communication within the site network itself. An access point for wireless Ethernet is a device that communicates with wireless-enabled notebook computers and Ethernet cards to transmit data via radio signals. WPA stands for Wi-Fi Protect Access. It is an improvement over WEP technology in that it provides better data encryption and user authentication. WPA works with Wi-Fi products that are WEP enabled. WECA stands for Wireless Ethernet Compatibility Alliance. WECA promotes international adoption of the Wi-Fi IEEE 802.11b/g standard for interoperability in wireless local area networking for enterprises, small businesses, and homes. WEP is short for Wired Equivalent Privacy. It is a security protocol for wireless local area networks. WEP attempts to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. It has been found that WEP is not as secure as once believed. What Wi-Fi standard does Spot On High Speed Internet use? We’ve currently standardized on IEEE (Institute Electrical and Electronic Engineers) 802.11b/g technology. How do you decide what types of technology to use? We use the best high speed broadband technology available and are continually evaluating new products. These are introduced into our networks when it addresses real customer needs and when we know the product will support our high quality standards. Are there health risks from Wi-Fi High Speed Internet? The amount of non-ionizing radiation absorbed by a person's body from a Wi-Fi station is less than one-fifth that they receive from FM radio and TVs that surround them day and night, the World Health Organization has concluded. And the level of non-ionizing radiation -- radiation such as light or microwaves that do not cause genetic damage -- from the Wi-Fi (wireless) computer routers are between 0.002 per cent and two per cent of international safe-exposure guidelines, the WHO says in a report that considered 10 years of research. Wired Networks Guidelines for setting up a wired router to work with Spot On Networks: download pdf
Customers should reference the Setup Guide that came with the router or visit the following websites for the most popular routers to download the correct setup guide: |
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