Managed WiFi Solutions for MDU / MTU, Hotel, Assisted Living, & Restaurants

Carrier Grade WiFi Network as a Service (“NaaS”) in Multi-Tenant Properties

WiFi Service has become even more ubiquitous than cellular services. At the end of 2016 mobile data traffic offloaded to WiFi network services exceeded mobile data traffic on cellular services.[1] Providing a WiFi NaaS in multi-tenant buildings is particularly problematic due to the density of users, building structures and the demographic makeup of the residents for carriers other than Spot On Networks.

Millennials and Gen X’ers utilize more mobile data capacity than other segments of the population and generally make up the majority of residents in multi-tenant buildings. As mobile devices have proliferated, these residents have begun to utilize mobile video streaming services instead of the standard linear video programming found on cable networks. These Over the Top (“OTT”) applications, in conjunction with more advanced chip sets in mobile devices has led to greater demand for mobile services especially at home.

Newer buildings with Low Emission Glass and concrete and steel structures are more likely to have poor cellular services, whether 4G or 5G, within the building.  WiFi has become the primary connection option for residents of these buildings.  The density of users within these building requires WiFi access points with much higher capacity than those in a single family home or hot spot.

Access points are just the tip of the iceberg when it comes to the WiFi NaaS. Back-end architecture and monitoring need to be in place to ensure Quality of Experience (QOE), security and reliability.

WiFi Reliability has become increasingly important as more data traverses these networks. With OTT video streaming applications becoming increasingly popular, deploying a WiFi NaaS with increased redundancy and the elimination of interference due to other nearby access points becomes critical.

No longer is “best efforts” good enough for large multi-tenant buildings, especially when the WiFi NaaS is being used for streaming video and voice services. SON’s patented Tessellated Grid Design offers a unique approach to multi-tenant buildings. By deploying this patented design, the WiFi NaaS is characterized by reduced radio frequency interference, thus improving connectability, capacity and speeds, and by coverage redundancy for each apartment, thus increasing reliability.

For voice services, Quality of Service (QOS) implementation establishing voice packet prioritization, and “handoff” (connecting from one access point to another) controlled by the back end network architecture provides superior quality service for residents, thus obviating the need for a more expensive in building cellular augmentation solution. Seamless handoff across all of the access points in the NaaS is a necessity in a multi-tenant building as a resident moves from apartment home to corridor to amenity area.

WiFi security is a major issue in dense environments. A triple level of security is required to ensure prevention of hacking and privacy invasion. Not only are user codes and passwords required, but encryption of those codes reduces the possibility of user code capture. Furthermore, with Spot On Networks’ (SON) patented UserSafe® technology platform, client isolation is implemented across all network elements, preventing hackers from seeing or “sniffing” other user devices. If devices cannot be seen or “sniffed” they cannot be hacked, thus increasing the level of security significantly.

A managed WiFi NaaS, with proactive network monitoring and a 24/7 HelpDesk, resolves issues before they are apparent to the resident, and offers a service to residents who have issues obtaining network connection. Network analytics, a part of the monitoring function, provides building owners with the knowledge of how much and by who data is being used.   In conjunction with the improved performance offered by its Tessellated Grid Design and the security of its UserSafe® technology platform, SON’s WiFi NaaS offers unique capabilities for the multi-tenant building not available from any wired internet service provider.

[1] Cisco Visual Networking Index – 2/7/17

Spot On Networks Receives Notice of Allowance For Wi-Fi Network Architecture Patent

Spot On’s Tessellated Grid Patent Relates To Wi-Fi Network Architecture That Maximizes Wi-Fi Signal Strength While Mitigating Interference.

For Immediate Release

New Haven, CT April 5, 2017

Spot On Networks (“SON”) announced today the Notice of Allowance issued to it by the U.S. Patent and Trademark Office of a patent that enhances user reliability and connectivity over a multi-dwelling Wi-Fi network.

Spot On’s new patent is for a Tessellated Grid Design relating to access point placement and channelization in Wi-Fi network architecture.  Spot On’s now-patented 3D Tessellated Grid approach places the access points in a such a way that signal bleed-over and over-saturation is mitigated by staggering access point placement horizontally and vertically.  Channelization and power input are then adjusted to separate access points into non-interfering bands.  This network approach allows for coverage to be maximized while interference between access points is minimized.  The Tessellated Grid approach tests more effective than access point built-in auto-channeling capabilities.

This network design approach is geared towards the multifamily/ multi-dwelling and hospitality space and provides effective and reliable network coverage to various building types including high-rise, midrise and podium builds.  Spot On’s Tessellated Grid approach is complemented by patented UserSafe® technology which utilizes client isolation technology to guard users from hacking and identity theft.  Both these patents when deployed in the same network architecture provide exceptional levels of reliability and security and a carrier-grade level of wireless service in a multi-dwelling environment.

“Being the oldest provider of managed Wi-Fi in the multi-family/ multi-dwelling space has given us both the time and experience to develop the most effective method of architecting a wireless network that provides both the end user with exceptional service and the building owner with a superior level of security and network management,” stated Richard “Dick” Sherwin, CEO of Spot On Networks.  “We are proud to be the only managed Wi-Fi provider that currently offers UserSafe® technology and Tessellated Grid Design.”

About Spot On Networks

Spot On Networks (“SON”) is a wireless internet service provider and wireless consulting company representing tens of thousands of residential and commercial tenants, nationwide.  SON designs, deploys and manages carrier grade Wi-Fi, Wi-Fi Calling and CellBoost® networks to multifamily, senior living, hospitality, retail and commercial buildings.  Spot On’s wireless networks are backed by patented network architecture and UserSafe® technology.

SON is the leading provider of managed Wi-Fi networks and in-building voice solutions to the U.S. multitenant housing market and is a trusted leader in wireless since 2004.  SON develops wireless solutions to solve the most pressing problems facing today’s building owners.

For more information regarding this release:

Jessica DaSilva, Sr. Director of Marketing



Can your property afford to overlook resident WiFi security?

WiFi is an expected amenity in the multifamily industry and building owners are charged with deciding exactly how they are going to fulfill this resident need. Does a property offer WiFi throughout the entire property? Should WiFi access be offered only in the amenity areas? Should WiFi be free, paid for by the resident or a combination of both? What about WiFi calling?

While all of the aforementioned questions are important when deciding how to offer WiFi at your property, one question is often overlooked when vetting WiFi solutions: “How safe is the WiFi that we are offering to our residents?

User security over WiFi is a hot news topic, but ironically, WiFi users will often forgo security for convenience, despite being aware of potential threats. This is true in public settings, coffee shops, restaurants, hotels and even amenity areas. As the oldest WiFi service provider to multifamily residential buildings, we have made it our priority to ensure that we protect your residents from wireless Internet threats including: hacking, spoofing and identity theft. We deploy the highest level of wireless security on all Spot On Networks by backing our network architecture with, now patented, UserSafe® technology which goes beyond encryption to protect the resident at all networking levels. This client isolation technology ensures that your resident’s wireless devices can only see and communicate directly with the Internet, never with another device on the network. If you can’t be seen on a network, you can’t be hacked. We are also able to add multiple virtual local area networks that allow for inter-device communication for leasing staff, back office communications and IoT.

There has been a prevalence in the multifamily industry of building owners allowing cable and telcos, like Comcast, to put “free” WiFi hotspots in their amenity areas. Not only do these hotspot scenarios leave residents vulnerable to WiFi security threats by people within the building, but building owners should be aware of cable providers that broadcast a public, dual-SSID that anyone can access, even if they are not a resident and even if your amenity area network requires a password! While these hotspots can be tempting because of their low cost, they leave residents vulnerable in their home community. If WiFi users tend to be complacent and conduct banking, shopping, etc. over public networks, think about how much more comfortable they feel at your property. Is the cost of UserSafe® technology and a managed WiFi solution too high a price to pay for peace of mind?

Spot On Networks Announces Release of Facilities™ WiFi

Spot On Networks Announces Release of Facilities™ WiFi

Facilities™ WiFi allows property staff to access secure back-office connectivity throughout an entire property using the existing back-end infrastructure.

Spot On Networks, LLC (“Spot On”) today announced the release of Facilities™ Wi-Fi. Facilities™ WiFi allows property staff (e.g. leasing agents, maintenance, etc.) to access back-office IT resources securely throughout an entire property or in designated areas. Facilities™ WiFi extends a property’s existing back-office infrastructure using UserSafe™ WiFi which allows property owners to save money on expensive data plans for smartphone and tablet use.leasing-app
Facilities™ WiFi networks are completely separate from the residential or guest WiFi networks and include staff-only SSID and VLAN. Facilities™ WiFi wireless and wired infrastructure can be used to support additional network devices and appliances that benefit property owners such as video cameras, DVR systems, HVAC controls, energy monitoring systems, leasing applications, engineering and maintenance applications and more.

Tom Doyle, President of Spot On Networks, said: “Building owners and managers found staff continually going back to the office to access WiFi. Property owners were looking for a secure solution for employees to access secure property applications, office printers, scanners, etc. from other areas within the property. Facilities™ WiFi solves the problem of property staff having to continually go back to the office for secure Internet access.” Mr. Doyle added, “In addition to Facilities™ WiFi providing this solution, it saves property owners money by offering unlimited data usage, eliminating costly cell phone and tablet data charges.”

About Spot On Networks
Spot On Networks (“SON”) is a wireless Internet service provider (WISP) and wireless solutions provider to the multitenant, hospitality, assisted living, commercial, retail & restaurant industries. SON wireless solutions are geared towards solving the most pressing problems facing today’s building owners including providing secure WiFi Internet access, providing indoor cellular coverage, improving operations and saving money. SON is the only WiFi provider backed by UserSafe™ technology.

For more information regarding this press release, please contact:

Jessica DaSilva

Director of Marketing — Spot On Networks



Spot On Trumps DIY WiFi

Why DIY WiFi is Dangerous…

Spot On WiFi trumps DIY WiFi.

If your property is thinking of taking it’s WiFi network into it’s own hands, here are some things your property should consider:

  • UserSafe™ technology – Spot On is the only provider of UserSafe™ wifi which guards users from hacking and identity theft
  • UserSafe™ technology – Spot On is the only provider of UserSafe™ wifi which guards users from hacking and identity theft
  • Add-ons: Spot On managed WiFi supports Facilities™ WiFi, CellBoost™ and Energy Management/ Building automation applications
Check out our infographic depicting things you should think about when deciding when to choose a managed WiFi provider and when to take your WiFi network into your own hands.  Contact us today to learn more about why managed WiFi is the way to go!

Download a copy of this cool infographic!


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