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Spot On Networks Press Releases
July 21, 2010
Spot On Networks and Gables Residential Announce the Launch of Common Area Wi-Fi Networks!
28 Properties Now On-Line
For Immediate Release: Spot On Networks, LLC and Gables Residential announced today that Gables has gone live with 28 common area Wi-Fi networks. The networks, engineered and installed by Spot On Networks, cover Gables Residential properties located in Washington DC, FL, GA, and TX.
New Haven, CT (PRWEB) July 21, 2010 -- New Haven, CT July 21, 2010 Spot On Networks, LLC and Gables Residential announced today that Gables has gone live with 28 common area Wi-Fi networks. The networks, engineered and installed by Spot On Networks, cover Gables Residential properties located in Washington DC, FL, GA, and TX.
Richard Sherwin, CEO of Spot On Networks stated, "Our expertise lies in creating solutions for the building owners with whom we partner. The goal of our design and engineering staff is to develop cost effective internet and Smartphone Solutions throughout our portfolio."
Spot On Networks collaborated with Gables over a several month period to create a program that would help Gables meet their communication and marketing goals.
"We realize the importance of providing our residents and prospects instant connectivity", said Lynette Hegeman, Vice President of Marketing at Gables Residential. "Mobile search is continuing to grow and will play an important role in communicating with our residents and also allowing prospects to receive information about our communities. We are actively testing several new technologies that will impact the way we disseminate information. The timing of Spot On's Wi-Fi networks will help us bring to fruition new leading-edge marketing programs."
"Providing high quality technical solutions for our customers helps us achieve our vision of creating the dominant national Wi-Fi brand and to be recognized as the industry leader in providing High Speed Wireless Internet as well as Smartphone Connection Service Solutions in the multifamily market space." said Oliver Oetterer, Vice President of Sales at Spot On Networks. Mr. Oetterer went on the say, "We pride ourselves on providing the highest quality Wi-Fi networks that are designed to be the centerpiece of all of the amenities our customers offer their residents. By branding the Wi-Fi with the Gables logo, Gables Residential is able to promote their brand on a daily basis. Providing a world class level of service to both Gables Residential and their residents ensures that this partnership will continue to thrive."
About Gables Residential
With a mission of Taking Care of the Way People Live®, Gables Residential has received national recognition for excellence in the management, development, acquisition and construction of luxury multi-family communities in high job growth markets. Gables Residential is a privately owned REIT, which owns, develops and manages multi-family communities and mixed-use developments in Atlanta, Austin, Dallas, Houston, South Florida, Southern California, and metropolitan Washington DC. Additionally it has third-party management operations in the Boston, Chicago, New York, Phoenix, Central and North Florida, and Washington State markets. Currently, the company manages over 38,000 apartment homes, owns 63 communities comprising nearly 17,000 units and has a development pipeline representing over 4,000 new apartments and a variety of mixed-use spaces in all of its markets.
About Spot On Networks
Spot On Networks is the largest service provider of high speed Wi-Fi Internet to the multifamily housing industry. Utilizing various technologies, Spot On Networks provides high speed Wi-Fi capabilities throughout a residential complex that replace the need for DSL or Cable Modem services while providing complete mobility and faster internet service within that complex. All of Spot On's Wi-Fi networks are designed to support not just laptops but Smartphones, gaming devices, wireless printers and all other Wi-Fi enabled devices.
Contact: Shirley Eis, Director
Phone: +1 203 523 5210
Email: seis@spotonnetworks.com
View Original Press Release
March 19, 2010
Spot On Networks and Archstone Announce Partnership Success
Spot On Networks and Archstone Announce Partnership Success
Design and installation of High Speed Wi-Fi Internet in the common areas of 43 Archstone properties is a success!
New Haven, CT (PRWEB) March 19, 2010 -- Spot On Networks, LLC (www.spotonnetworks.com) announced today the successful implementation of the design and installation of High Speed Wi-Fi Internet Access Services in the common areas of 43 apartment communities in Archstone's portfolio. Spot On and Archstone look forward to the continued development of this partnership.
Archstone, a recognized leader in apartment operations with a portfolio concentrated in many of the most desireable neighborhoods in the nation, now has Spot On's Cell-FiTM capability in these communities, providing residents that use Smartphones with faster and more cost effective data and voice services. Each of these communities is now iReady, providing residents the capability to use iPhones, iPod Touch and the newly announced iPad over Wi-Fi.
"This partnership has been very beneficial to the successful deployment of multiple communities for this much desired amentiy fo our residents," said Aaron Moeller, telecommunications development analyst at Archstone. "Spot On's ability to deliver a full turn-key solution creates a one-stop shop. In addition, this service allows our staff to worry less about the installation and maintenance of their Wi-Fi service and more on the day-to-day needs of our residents. The 24-hour support provides peace of mind that someone is always there to help with technical needs."
Richard Sherwin, CEO of Spot On Networks stated: "We are pleased at the successful outcome of this partnership and look forward to continuing to provide the highest quality technical solutions for Archstone. Our goal is to continue to seek solutions in this ever changing technical arena. We strive to provide personalized world-class customer service and veiw our partnership as critical to the success of the deployment of each project."
About Spot On Networks
Spot On Networks is the largest service provider of high speed Wi-Fi Internet to the multifamily housing industry. Utilizing various technologies, Spot On Networks provides high speed Wi-Fi capabilities throughout a residential complex that replace the need for DSL or Cable Modem services while providing complete mobility and faster service within that complex.
About Archstone
Archstone is a recognized leader in apartment investment and operations. The company's portfolio is concentrated in many of the most desirable neighborhoods in and around Washington, D.C., Los Angeles, San Diego, San Francisco, New York, Seattle and Boston. Archstone strives to provide great apartments and great service to its customers - backed by service guarantees. As of December 31, 2009, the company owned or had an ownership position in 442 communities located in the United States and Europe, representing 82,829 units, including untis under construction. Utilizing this tremendous amount of expertise and industrial knowledge, Archstone now also offers comprehensive advisory services to owners and lenders who want to maximize the value of their assets through Archstone Real Estate Advisory Services.
Contact: Shirley Eis, Director
Phone: + 1 203 523 5210
View Original Press Release
February 13, 2010
Spot On Networks Announces "New Website"
Spot On Networks, LLC ("Spot On") today announced the launch of their new website.
New Haven, CT (PRWEB) February 13, 2010 -- Spot On Networks, LLC ("Spot On") today announced the launch of their new website design. With this new design, users will find it easy to locate the multitude of services provided by Spot On. Property owners and residents will find their own pages on the site, making website navigation targeted specifically to the viewer.
Due to the increased demand for Multi Family Building ("MDU") Wi-Fi services, the Spot On Design Team recognized an opportunity to develop a more accessible content design which allows for easy maneuverability. Residents will find it easy to subscribe to services and manage their accounts as well as view current promotions. Property owners can access current collateral, products and services, company information, leasing agent training and industry research surveys.
Current Wi-Fi News and a Blog discussing the latest in the latest in this rapidly changing technology is also available and constantly updated.
"We are very excited about our new website design. We will continue to update our site in our quest to provide a high level of service to our customers," said Dick Sherwin, Chief Executive Officer of Spot On Networks, LLC.
About Spot On Networks: Spot On Networks is the largest service provider of High Speed Wi-Fi Internet to the multifamily housing industry. Utilizing various technologies, Spot On Networks provides High Speed Wi-Fi capabilities throughout a residential complex that replace the need for DSL or Cable Modem services while providing complete mobility and faster service within that complex.
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***Release from NBS VoICE***
January 25,2010
Spot On Networks Uses NBS VoICE for Call Center Management
Spot On Networks Uses NBS VoICE for Call Center Management
/PRZOOM - Newswire/ - NBS VoICE Manager improves ACD, CDR and Auto Attendant functions for wireless internet provider Spot On Networks.
Wayne, NJ, United States, 01/25/2010 – NBS, a fully integrated communication services provider, managed services provider and telecom reseller, recently implemented for Spot On Networks, of New Haven, CT, a comprehensive solution for their call center operations. NBS has a history of supporting call center applications with its integrated set of Internet based administrative tools for call centers known as the NBS VoICE Manager. VoICE Manager incorporates 5 valuable web based systems into its administrative portal giving companies the power to dictate the direction of inbound communications. The NBS VoICE Manager Console, Call Flow Manager, Queue Manager, Sound Manager and CDR Tool provide advanced call handling, routing, call recording and reporting functionality.
NBS customer, Spot On Networks, a WISP providing managed Wi-Fi and other wireless connectivity, had a specific set of requirements for calls coming into their customer service center and other parts of the company. Don Robinson, the company's Director of Operations was looking for a VoIP provider that could answer specific questions on the technical capabilities of their system as well as details on price and functionality. "We had some very specific needs" said Mr. Robinson, explaining that they "needed an ACD system for incoming customer service calls, plus the ability to pull call statistics for staffing and training purposes, as well as a full auto attendant with the option to use a live receptionist, depending on the time and circumstances."
In addition to providing telecom services, NBS had the PBX, interconnect and call center expertise to deliver the custom tailored call center solution Spot On was seeking. "There is no one-size-fits-all, cookie cutter solution in our experience" stated NBS president Russell Markman. "Each company communicates differently and needs to manage their call flow in unique ways" he added. This philosophy permeates NBS’s design of customer solutions, whether hosted voice, sip trunking, managed networks or voice and data connectivity. "We pride ourselves on our ability to deliver custom-built services that are the best fit for that particular customer’s application" he added.
Developing its own hosted voice platform gives NBS the ability to work with their customers to provide additional functionality specific to their business needs. With its own team of in-house software developers, NBS has the capability of swiftly responding to end-user requests for new and innovative tools and features. "NBS has the ability to write their own code if necessary" Mr. Robinson stated. "The NBS approach was to fit their system to satisfy our needs and not the other way around" he added. Spot On implemented the NBS VoICE hosted solution, utilizing Polycom IP desk and conference phones. With very affordable per seat pricing and access to the VoICE Manager administrative portal, the company found an economical solution that fit perfectly with the requirements they laid out in the beginning of their search. Mr. Robinson reported that the installation process was quick and painless and that he was extremely satisfied with the results. "We have been so happy with the NBS experience that we have recommended them to other companies" said Mr. Robinson.
About Spot On Networks
Spot On Networks is a Wireless Internet Service Provider [WISP] providing cost effective managed Wi-Fi in medium to large multi-family properties and commercial common areas. For the last five years, the company has contracted with residential property developers throughout the US to provide managed High-Speed Wireless Internet Access in residential multi-family dwelling complexes encompassing nearly 30,000 residential units. They currently have networks deployed in properties in AZ, CA, CT, DC, FL, IL, MA, MD, NC, NY, NJ, OR, PA, SC, VA, WA and TX.
About NBS
Founded in 1984, NBS provides a wide variety of voice, data, and internet services to a diverse customer base that includes residential, small business, and large corporate clients. NBS interfaces with several major carriers including AT&T, Verizon, Qwest, Covad, Level 3 and Paetec. The company has also deployed their Voice over Internet Communications Exchange (VoICE), a full featured VoIP platform which provides hosted and trunk replacement services to wholesale, commercial, and residential customers nation-wide. These unique capabilities allow NBS to mix various services from multiple carriers and to provide unified communications and a one-stop-shop approach to all varieties of telecom solutions.
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Pronto, Spot On Networks, and Guest WiFi offer fast and cost-smart solutions for integration of customer service & Tier I/ Tier II network support in real time
GuestWiFi Successfully Merges Customer Service and Network Support into Spot On’s NOC for Quick Cost-Savings and Enhanced Service on Pronto's UniFi OSS Managed Services Platform.
Spot On Networks, headquartered in New Haven, CT, provides communications and internet services to businesses and residential subscribers. GuestWiFi, headquartered in New York City, provides network design, installation and management of Wi-Fi in hotels. Each company developed its business on Pronto Networks’ UniFI OSS and operates Wireless ISP networks using components of Pronto Networks Managed Services.
“Pronto’s Managed Service offering enabled us to focus on the sales and marketing of a new amenity in the hospitality market segment,” says Joe Germanotta, President of GuestWiFi. “As our business evolved from ‘for-pay’ to ‘free-access’, Pronto’s MSP service platform proved a cost-effective way to adapt. Initially we used Pronto’s 24x7x365 customer service but maintained our own Tier I/II network support. As our business grew, so did the demands our customers made on customer service and network support. We began to look around for a solution. Spot On Networks provided a very cost-effective one.”
I think our experience with Spot On will become a model for how a WISP can enhance service without investing in an expensive operations center and a substantial training and payroll commitment.”
Joe Germanotta of GuestWiFi
“Early on we decided it was crucial to maintain direct relationships with our WiFi subscribers and the management of the buildings where we provide service,” explains Richard Sherwin, President of Spot On Networks. “So we built our own customer service and network operations center in New Haven. This gave us a way to turn our real time monitoring ability into real time problem solving. We realized neither subscribers nor building management would tolerate anything less than quick, personal attention. Providing that has been a big part of our success. Now we have figured out how to share that with other WISPS.”
Both GuestWiFi and Spot On Networks deploy network architecture that includes leased line broadband connections, multiple wireless access points and a Pronto Service Controller or Gateway. The Pronto device provides the authentication and login pages, the walled garden features, and the traffic management capabilities that enforce the user's Service Level Agreement.
“With the exception of the access points, our network architecture is basically the same as GuestWiFi’s architecture,” Sherwin explains. “Since we both utilize Pronto Networks controllers and gateways and the UniFI OSS, we were able to seamlessly merge GuestWiFi’s customer service and Tier I/II network support function into Spot On’s network operation center.” GuestWiFi simply ported its existing 800 number to Spot On and we quickly integrated its 24x7x365 customer service function into Spot On’s system.”
“Spot On Networks added responsive and rapid network monitoring and Tier I / Tier II technical support for GuestWiFi,” confirms Germanotta. “It was a very cost efficient way for us to enhance the service we provide. I think this will become a model for how a WISP can enhance service without investing in an expensive operations center and a substantial training and payroll commitment.”
“We had a very smooth transition,” Germanotta adds, “and are very pleased. Now, customer service representatives speaking with hotel guests can communicate real-time issues directly with engineers in the network operations center. As a result, situations that may affect multiple users are proactively resolved. Since we partnered with Spot On, the number of customer service calls has gone down and customer satisfaction has gone up.”
“Our network operations team is very hands on,” Sherwin explains. “For example, if we get multiple calls from one location, say a particular hotel, our customer service manager immediately escalates this information to the Tier I engineer who investigates the OSS location information and reacts. If one or more access points are down, our engineer calls the site, notifies management of the problem, and talks them through power cycling the units. Sharing customer service network information with Tier I/Tier II support in real-time makes a significant improvement in network reliability and customer satisfaction. And for the hotel front desk or building management to get this information in real-time is unique and is the quickest way to get a frustrated user on line.”
“This is all possible because of Pronto’s components,” Germanotta repeats, “and our experience can easily be duplicated through Spot On by any other service provider utilizing Pronto systems and components.”
Spot On Networks provides Wi-Fi Internet service in MultiFamily residential buildings in major U.S. cities using the Pronto UniFi Wi-Fi Managed Services platform. GuestWiFi provides wireless Internet service to hotels across the United States.
Pronto Networks provides carrier-class Operations Support Systems (OSS) that enables network operators to deploy and manage WLAN networks. Both Spot On and GuestWiFi rely on Pronto systems and components.
View Original Press Release
July 4, 2009
Spot On Networks Announces ‘Finger Friendly’ Sign On for Mobile Devices
Mobile device screens are inherently small making full size, unformatted login screens difficult to navigate. Spot On has created sign on screens that automatically format to the mobile device's screen creating easy and quick access to their WiFi networks.
New Haven, CT (PRWEB) July 4, 2009 -- Spot On Networks, today, announced that users who have mobile phones or Smartphones, will now be able to sign on to its Wi Fi high speed internet networks in an easy to use format, customized for the screen of each individual mobile device.
Signing on to the Internet using a mobile phone or Smartphone has proved to be difficult since the device screens are considerably different than standard computer screens, and often the reformatting is difficult to read. Spot On Networks developed sign on screens that automatically format for each individual device so that the information on the screen is easy to read, and data entry using either a soft or regular keyboard, is "finger friendly".
As blogs and other forms of social media are being accessed by our users with Smartphones and other mobile devices, we wanted to make it simpler and more user friendly to sign on to our networks using these devices
the software platform developed by our engineering group detects the specific device being utilized by the network user, and formats the screen for the sign on page accordingly
"As blogs and other forms of social media are being accessed by our users with Smartphones and other mobile devices, we wanted to make it simpler and more user friendly to sign on to our networks using these devices", said Dick Sherwin, Chief Executive Officer of Spot On Networks. He went on to say "the software platform developed by our engineering group detects the specific device being utilized by the network user, and formats the screen for the sign on page accordingly".
The Wi Fi Alliance, an organization driving the adoption of the worldwide standards for high speed wireless networking, has certified more than 5,000 devices for the IEEE802.11 (Wi Fi) standard and hundreds more each week. As a result, Wi Fi usage continues to experience rapid growth.
About Spot On Networks: Spot On Networks is the largest service provider of high speed Wi Fi wireless Internet to the multifamily housing industry. Utilizing various technologies, Spot On Networks provides high speed wireless capabilities throughout a residential complex that replace the need for DSL or Cable Modem services while providing complete mobility within that complex.
View Original Press Release
For more information on press releases, please contact:
Contact: Shirley Eis,
Director
Phone: +1 203 525 5210
Email: seis (at) spotonnetworks (dot) com |
