24/7 In-house network monitoring sets us apart.
We never outsource support. Our dedicated Network Operations team works around the clock to ensure that your residents are receiving WiFi and Voice service that are second to none. Thanks to state of the art monitoring and network reporting analytics, our highly trained staff is able to identify and fix issues remotely, typically before the end user is aware there is an issue.
Our Network Operations and Support Staff consists of:
- Tier 1 Customer Support Team - 24/7, fields calls from residents and other end users
- Tier 3 Technical Support Team - Provides high-level technical resolution, provides support to field staff and technicians
- Customer Relations Representatives - Relationship managers dedicated to providing administrative support, facilitating with technical support to resolve issues and training property staff on our services
Contact Support - 24/7