Among this year’s hot topics at the 2014 NMHC Op Tech in Orlando, was the debate over MDU/ MTU in-building cellular reception and who is responsible for solving the problem as well as what the actual effect poor indoor cellular coverage has on apartment occupancy.   There were varying opinions from building owners as to just how much business is lost due to poor cell reception in the buildings, but one thing was agreed upon: there is a lot of frustration among building owners that the poor reception problem has become theirs to solve, as indicated in NMHC’s recap article of the discussion.

“Scott Wesson, senior vice president and CIO of UDR, said that there are many examples of residents who absolutely need reliable connectivity to perform their jobs and it they can’t get it, will be dissatisfied and ultimately move.  A doctor on call, for example, must be reached on his cellphone.”

Building owners have been saddled with the high cost of Distributed Antenna Systems and frustrated by the uncertainty that comes along with rebroadcasting signal as, “there’s no guarantee that the cellular service provider will ultimately provide the authorization to rebroadcast, making the system functional”.

However, the white knight technology solution appears to be in the form of WiFi calling.  Building owners already need to be providing residents and tenants with WiFi for data offload, internet access, staff services and more.  Now, it looks like that same property-wide WiFi that is being used as a resident amenity will be able to provide a voice solution.

It means the four major carrier would effectively offer a voice calling facility that could be seamless to the user, meaning the user doesn’t know if he’s on the wifi or cell service,” explained Dick Sherwin, CEO of Spot On Networks. “It’s a cost effective way to implement voice calling.”

Read the entire NMHC recap