Frequently Asked Questions
- How do I sign up for Spot On service?
- How do I log in?
- How do I log out?
- How do I set up automatic login (MAC authentication)?
- How do I locate my mobile device's MAC address?
- What are the minimum system requirements?
- What if my signal is low?
- What software or drivers are required?
- Forgot username/ password
- How does Spot On WiFi service work?
- Can I access my VPN?
- What causes occasional slow speeds?
- What are your current WiFi rates and price plans?
- Is my credit card secure with Spot On?
- How and when will I be billed?
Wireless Printing and Other Devices
- Can I print wirelessly over Spot On WiFi?
- Can I use my Wii, Playstation, DVR, XBox and other wireless devices on your network?
- Can I use my dual mode WiFi/ Cellular phone on your network?
- Is Spot On WiFi secure?
- What is UserSafe technology?
- Why does my computer say, "This network may be insecure?"
- Is Spot On WiFi password protected?
- What WiFi standard does Spot On use?
- How do you decided what technology to use when designing a WiFi network?
- Are there health risks associated with using WiFi?
Wired Networks (only at specific locations)
How do I sign up for Spot On WiFi Service?
- Locate the Spot On WiFi network wireless network on your device. The network will be named Spot On Networks or the name of your property
- Open your internet browser. A splash page will display.
- Click the New User Register button and follow the prompts to set up your account or agree to the Terms and Conditions.
- If you were prompted to create and account with username and password, you will be required to login in before accessing the Internet.
The login process may vary slightly at your property due to the network deployment type. If you have questions, you can also call Spot On Customer Support 24/7: 877-768-6687 or email: firstname.lastname@example.org
How do I log in?
If you have already created an account with Spot On Networks:
- Connect to the Spot On WiFi network on your device (SSID will be Spot On Networks or your property name)
- Open your browser and the Spot On splash page will show.
- Enter your username.
- Enter your password.
- Click submit.
- You are connected
How do I log out?
Your computer will log out from the network:
- If you turn off your PC or go into standby.
- If you have the ACM, from the Active Networks tab on the ACM console, click the disconnect button.
Have technical, network access difficulties?
Contact Customer Support at 877-768-6687 or online at spotonnetworks.com/contact-us.
How do I log in automatically?
There are two ways for you to set up automatic login for your devices. You can do this when you set up your account with us by checking the “Enable Automatic login for my devices” checkbox or you can set up automatic login for any device at anytime from our Customer Registration and Service Portal.
For step-by-step detail for how to set up automatic login on your devices, please download this document: Setting Up Automatic Login
Setting up automatic login through the customer service portal requires you know the MAC address of your device. To view detailed instructions on where to locate your MAC address, click here.
How do I locate my device’s MAC Address?
In order to set up automatic login on your mobile device you will need to know your device’s MAC address. To view detailed instructions on where to locate your MAC address, click here.
What are the minimum system requirements?
Macintosh computers with PowerMac (or greater) 32 MB of RAM 10BaseT Ethernet connection Mac OS 7.6.1 (or later).
Pentium 133 MHz CPU (or greater) with 32 MB of RAM, One (1) available ISA or PCI slot or Ethernet connection with Windows XP or Vista Operating System and Original Operating System software disk or CD-ROM.
What if my signal is low?
A weak signal may be caused by your computer’s distance from an access point or interfering objects such as a microwave or cordless phone. Signals may be stronger in other parts of your apartment–try moving your computer around to another location in order to pick up more signal..
A higher powered access antenna may solve the signal issue. Please call Customer Service at 877-768-6687 so that we may troubleshoot your signal issue as you may need a complimentary signal booster.
What software or drivers are required?
Windows XP and Vista will auto-recognize using windows zero configuration.
- A driver is located on the CD-Rom that came with the adapter. When you start the computer with the adapter installed, it will ask for a driver. Place the Linksys or Orinoco CD-Rom in the CD-Rom drive; let windows search the CD-Rom for the driver.
- After installation of the drivers and adaptor connection manager you will need to use the adaptor connection manager to navigate to the Spot On network SSID ‘Spot On”.
For Macintosh or Apple, the software is in the configuration for the “AirPort” card. See the AirPort card documentation for specific instructions. You will need to set your AirPort card to select the Spot On SSID to access our network.
Spot On recommends you keep all drivers updated. Current Intel Centrino processor driver update information can be obtained from www.support.intel.com or by calling Intel at (916) 377.7000 (Option 1). For information on other common adapters, please consult their websites.
Forgot Username/ Password?
Contact Customer Support at 877-768-6687 and we will reset it for you.
How does Spot On’s High Speed Broadband Wi-Fi Internet service work?
Spot On High Speed Wi-Fi Internet installs access points throughout each apartment or SpotZone location, which transmits a radio signal to the Wi-Fi 802.11b/g wireless network card on your computer. With a wireless computer device you can launch your browser from within a Spot On location and receive a login page to enter your username and password. Once your account information is verified, you will be able to connect to the Internet. For non-computing wireless (Wi-Fi) devices (such as Wii, Playstation, DVR, and Xbox, contact Spot On High Speed Wi-Fi Internet for more information.
Can I access my VPN?
A VPN is a virtual private network, it is used by corporate business travelers for connecting securely back to the headquarters when traveling. We currently do not block the use of VPN and support most standard VPN protocols. If you are having difficulty connecting to your VPN, contact Customer Support at 877.768.6687.
What causes occasional slow speeds?
At certain peak times of the day (generally evenings and weekends), increased network traffic can result in congestion and slow responses from web sites. Spot On Networks High Speed Wi-Fi Internet implements service level agreements (SLAs) and continuously monitors its networks to ensure that all bandwidth supplied to its properties is being appropriately distributed to its subscribers, and will impose bandwidth throttling or other measures if a user violates our Acceptable Use Policy. In addition, factors outside of the control of Spot On Networks, such as general Internet backbone congestion or bandwidth outages, can result in slower internet performance. If you are running bandwidth-intensive applications, such as a large file upload, we recommend you schedule such applications for non-peak usage times (e.g., middle of the night) for best performance.
What are your current rates and plans for Spot On Networks High Speed Wi-Fi (wireless) Internet service?
Plans start as low as $19.99 per month and vary by property. To see the current plans available at your property please pick up collateral from your property's leasing office or log into your account and select the Plans tab. From there you will be able to view the price plans and speeds available at your property.
Is my credit card secure when I sign up?
Yes. All credit card information is passed through a 128-bit SSL encryption which is the same level of encryption utilized by the banks.
How and when will I be billed?
Once you activate your Spot On High Speed Wi-Fi Internet service, you will be charged your first month’s service. You will be billed on or about the same day each month as your original activation date. Our annual plans are billed just once for the entire year. The monthly plan rolls automatically month to month. To discontinue, just call customer support at 877.768.6687.
Wireless Printing and other WiFi devices
Can I print wirelessly with the Spot On High Speed Wi-Fi (wireless) Internet network?
Yes! It requires some configuration assistance from Spot On High Speed Wi-Fi Internet. Give us a call and we will work with you to get you set up. Toll free: 877.768.6687
Can I use my Wii, Playstation, DVR, Xbox and other Wi-Fi (wireless) enabled devices on your network?
Yes. Using these devices requires the assignment of its MAC address to our network. Please call Spot On for assistance. It only takes a few minutes. You can use our service for ancillary Wi-Fi (wireless) devices, even if you choose to use another provider for your regular Internet access. Just $5.99 per month per Wi-Fi enabled (wireless) device!
Can I use my dual mode Wi-Fi cellular phone on your network?
Using these devices requires the assignment of its MAC address to our network. Please call Spot On to get set up: 877-768-6687
Does Spot On WiFi support WiFi calling?
Yes. Spot On Networks offers seamless property-wide WiFi calling coverage with voice packet prioritization and Quality of Service resulting in clear and reliable in-building voice coverage. Ask your leasing staff if you have Spot On WiFi Calling service available.
How does seamless roaming work with WiFi calling?
Spot On's seamless WiFi calling service delivers property-wide seamless VoWiFi (voice over WiFi) coverage so residents can have uninterrupted voice in all units, amenity areas, corridors and indoor spaces of a property.
How does outdoor to indoor and vice-versa roaming work with WiFi calling?
For a detailed list of indoor to outdoor roaming by carrier, please download this document
Security and Health
Is Spot On WiFI Secure?
Spot On Networks High Speed Wi-Fi Internet uses the same standards used by most e-commerce and on-line banking web servers to ensure secure communications. In additional, all Spot On Networks are backed by patented UserSafe technology. UserSafe is a client isolation technology that guards users from hacking, identity theft and spoofing.
Why does my computer say: “This network may not be secure”?
While your computer may show a message that says: “This network may not be secure”, Spot On Networks uses a patented client isolation technology called UserSafe®. UserSafe® technology guards you from hacking, spoofing and identity theft, making you invisible to other users that may be on the network. This level of security protects you at each point of the network, including the back-end and is a far superior form of technology than putting a password at the entry to the network.
What is UserSafe® Technology?
UserSafe® is the trade name for our patented security technology. Usersafe guards each individual client over Spot On Networks from hacking, spoofing and identity theft using client isolation technology. While on the Spot On network each user is invisible to other users over the network and can communicate only with the internet, never with another device. This means that no one can “see” you over Spot On Networks and if you can’t be seen, you can’t be hacked.
Is Spot On Networks High Speed Wi-Fi Internet password protected?
Spot On Networks subscribers may be required to create a user name and password to access the network. Subscribers are also offered the opportunity to activate MAC authentication, which allows automatic login when accessing the network. This password protection is to ensure that only you are using individual account. Password protection should never be viewed as a security measure over WiFi which is why Spot On employs UserSafe technology to guard you from malicious internet activity.
What Wi-Fi standard does Spot On High Speed Internet use?
We’ve currently standardized on IEEE (Institute Electrical and Electronic Engineers) 802.11 a, 802.11 b/g/n, 802.11 ac technology.
How do you decide what types of technology to use?
We use the best high speed broadband technology available and are continually evaluating new products. New technologies are introduced into our networks when it addresses real customer needs and when we know the product will support our high quality standards as well as be in-line with our quality control and patents. There are many wireless technologies out there, technology and equipment used by Spot On Networks goes through rigorous testing and quality processes before we deploy it. We continue to maintain an "equipment agnostic" approach to networking which means we are always free to use the technology and equipment that we believe is best suited to the needs of a network, we do not marry ourselves to any one equipment provider and do not use technology that dictates our network builds.
Are there health risks from Wi-Fi High Speed Internet?
The amount of non-ionizing radiation absorbed by a person’s body from a Wi-Fi station is less than one-fifth that they receive from FM radio and TVs that surround them day and night, the World Health Organization has concluded. And the level of non-ionizing radiation — radiation such as light or microwaves that do not cause genetic damage — from the Wi-Fi (wireless) computer routers are between 0.002 per cent and two per cent of international safe-exposure guidelines, the WHO says in a report that considered 10 years of research.
Guidelines for setting up a wired router to work with Spot On Networks
- Wired connection only available at certain locations. Please call Customer Support at 877-768-6687 if you would like more information.
- Use an Ethernet cable to connect the wall-jack of your unit to the WAN port of your router. If you plug the cable from the wall into the wrong port on your router, you will not get Internet access.
- Change the password on the router from the default.
- Set the router WAN IP address to DHCP.
- Many routers can operate in either router mode (a.k.a. NAT enabled) or bridge mode (a.k.a. NAT disabled). Router mode (a.k.a. NAT enabled) must be selected to be able to use more than one network device simultaneously.
- Default LAN (local area network) settings for most routers are generally ok. As a guideline, the following configuration will work:
- LAN IP Address: 192.168.1.1
- LAN Subnet Mask: 255.255.255.0
- DNS Server #1: 18.104.22.168
- DNS Server #2: 22.214.171.124
- LAN DHCP Enabled
- LAN DHCP Ranges: 192.168.1.100 – 192.168.1.199
- Wi-Fi (wireless) Settings:
- Select a unique SSID, such as your last name or apartment number. Do not use the default SSID for security.
- Enable WPA encryption (recommended) or WEP encryption to prevent neighbors or passers-by from remotely accessing your computers and network devices.
- If the router has the capability of automatically selecting a broadcast channel (often called “auto-channeling”), enable this feature. Otherwise, change the default channel (typically channel 6) to any other channel to minimize potential interference from neighbors’ routers.