Spot On Networks      
 

Getting logged on

Current rates, billing and promotions

Managing your account

Wireless printing and other interesting facts

Security and wireless technology


Getting logged on

How do I sign up for the Spot On service?

Call Spot On and ask for our One Call concierge service – we’ll get you set up while you are on the phone with us. You will need a credit card to get this done.

Or sign-up yourself – instantly! If you have a Wi-Fi/802.11b/g adapter or wireless PC with an embedded card like Intel Centrino mobile technology and you are located in an apartment / condominium property served by Spot On, just power up and set your Wi-Fi adapter or embedded card as follows:

  • The network name or SSID (as seen in Windows XP) is SpotOn
  • Other OS versions: the SSID is (case sensitive - all lowercase): SpotOn
  • WEP encryption is not enabled for our networks

Help with Windows XP: For details on setting these parameters, please see the installation instructions provided by the manufacturer of your Wi-Fi card.

Once the Window icon indicated a connection, open your browser (Internet Explorer, Netscape Navigator, etc.).

If you are located in a Spot On property, a Spot On splash page will be displayed. Simply click the sign-up button and follow the easy online instructions. You will need a valid credit card.

You can also sign-up by contacting Customer Service at 877-768-6687


How do I log in?

If you have an account already, or you have a free trial or pre-paid coupon:

  • Associate to the Spoton SSID
  • Start Internet explorer or your browser, you will see the Spot On login screen.
  • Enter your username.
  • Enter your password.
  • Click submit.
  • Once your account is validated, you will be connected to the Internet.


How do I log out?

Your computer will log out from the network:

  • If you turn off your PC or go into standby.
  • If you have the ACM, from the Active Networks tab on the ACM console, click the disconnect button.

Have technical, network access difficulties?

Contact Customer Support at 877-768-6687 or online at www.spotonnetworks.com/support_form.html.


How do I log in automatically?

Spot on offers account holders to opportunity activate MAC authentication which allows you to be logged in continuously for a period of up to 30 days. When you turn on your computer, you will already be logged onto the Internet. Go to the “Customer Registration and Service Portal link” to set up MAC authentication. This link appears after you log in. You can MAC authenticate for up to 30 days. If you MAC authenticate and need to make changes to your account, you will need to call customer service for assistance. More information about MAC authentication can be found on our website.


What are the minimum system requirements?

Macintosh computers with PowerMac (or greater) 32 MB of RAM 10BaseT Ethernet connection Mac OS 7.6.1 (or later).

Pentium 133 MHz CPU (or greater) with 32 MB of RAM, One (1) available ISA or PCI slot or Ethernet connection with Windows XP or Vista Operating System and Original Operating System software disk or CD-ROM.


What if I need a Wi-Fi adapter?

To install a Wi-Fi adapter on your laptop or PC, follow the directions that come with the equipment. Once installed, open up an Internet browser (Internet Explorer, Netscape Navigator, etc.). If you are located at a property with Spot On service, a Spot On splash page will be displayed. Simply click the sign-up button and follow the easy online instructions. You will need a valid credit card.


What adapters and wireless cards are compatible with Spot On's network?

Newer laptops have the wireless hardware built-in such as Intel's Centrino™ mobile technology. If your computer has the required adapter hardware, then the network name "Spot On" will appear as a wireless network that you can connect to. Spot On advises that you keep all drivers up to date. Please call Spot On at (877)768.6687 for assistance with this update. Intel (for Centrino processor and drivers) can be reached at (916) 377.7000.

Spot On's networks are 802.11b/g compatible and work with any card showing the Wi-Fi certified logo.

Other recommended solutions available from local electronics stores are the Orinoco™ 11b USB adapter and the Orinoco™ 11b Client Gold PC card or can be purchased online at www.pcconnection.com or www.cdw.com.

For Apple computers, an Airport card is required.


What software or drivers are required?

Windows XP and Vista will auto-recognize using windows zero configuration.

  • A driver is located on the CD-Rom that came with the adapter. When you start the computer with the adapter installed, it will ask for a driver. Place the Linksys or Orinoco CD-Rom in the CD-Rom drive; let windows search the CD-Rom for the driver.
  • After installation of the drivers and adaptor connection manager you will need to use the adaptor connection manager to navigate to the Spot On network SSID ‘Spot On”.

For Macintosh or Apple, the software is in the configuration for the "AirPort" card. See the AirPort card documentation for specific instructions. You will need to set your AirPort card to select the Spot On SSID to access our network.

Spot On recommends you keep all drivers updated. Current Intel Centrino processor driver update information can be obtained from www.support.intel.com or by calling Intel at (916) 377.7000 (Option 1). For information on other common adapters, please consult their websites.

What is my username/password?

You must create your username and password. It must be at least 6 characters and no more than 20 characters in length. It can be a combination of both numbers and letters.


What if I forget my password?

Contact Customer Support at 877-768-6687 (87 SPOTON 87).


How does Spot On's service work?

Spot On installs access points throughout each apartment or SpotZone location, which transmits a radio signal to the Wi-Fi 802.11b/g wireless network card on your computer. With a wireless computer device you can launch your browser from within a Spot On location and receive a login page to enter your username and password. Once your account information is verified, you will be able to connect to the Internet. For non-computing wireless devices (such as Wii, Playstation, DVR, and Xbox, contact Spot On for more information.


Do I need a phone line?

A wireless connection requires no phone line making it impossible to get a busy signal.


How do I log in with a Spot On Prepaid Card?

This card is valid for a fixed number of online minutes and has an expiration date.

Start Internet Explorer or your browser, you will see the Spot On login screen.

  • On the pre-paid coupon, you will see a username and password.
  • Enter the username in the 1st prepaid card field.
  • Enter the password in the 2nd prepaid card field.
  • Click submit.

Once your pre-paid card has been validated, you will be connected to the Internet. This card runs continuously and will expire in the amount of time given on the card.

Be sure to log out when you are done, since your remaining minutes are usable until card expires. The expiration date is listed on the card.

For example: If you have 2 hour card and use 30 minutes, the remaining 90 minutes will run out in 90 minutes. Cards issued directly by Spot On as a promotion will hold the remaining time for use at a later session.


Can I access my VPN?

A VPN is a virtual private network, it is used by corporate business travelers for connecting securely back to the headquarters when traveling. We currently do not block the use of VPN and support most standard VPN protocols. If you are having difficulty connecting to your VPN, contact Customer Support at 877.768.6687.


Current rates, billing and promotions

What are your current rates and plans?

Plans start as low as $14.99 per month. To see our current rates or promotions go to www.spotonnetworks.com/pricing.html.


Is my credit card secure when I sign up?

Yes. All credit card information is passed through a 128-bit SSL encryption which is the same level of encryption utilized by the banks.


How and when will I be billed?

Once you activate your Spot On service, you will be charged your first month's service. You will be billed on or about the same day each month as your original activation date. Our annual plans are billed just once for the entire year. The monthly plan rolls automatically month to month. To cancel, just call customer support at 877.768.6687.


Does Spot On ever advertise special promotions?

Yes, we do. Please check our website at www.spotonnetworks.com/promos.html to see what special promotions we may be offering.


Managing your account

Do you have accounts for multiple users?

Sub-accounts are available with some of our plans. These accounts are additional users added to your parent account. It is recommended that you do not share your account information with others, as multiple users on a unique user ID will cause one of you to get bumped off the network. The sub-accounts cannot be MAC authenticated and will need to login each time the user opens a new Internet session.

After logging in, click on the Customer Registration and Service Portal link.

Then click on Account Services; then View Account; then Add a New Account. Complete the information and click Add Account. Your new account will be ready to use immediately.


How many email accounts will I get and how do I set them up?

With Top Spot accounts you receive five free email addresses per account. For Easy Spot accounts you receive 2. Each email address comes with 5 Meg of storage, a 5 Meg file size limit, SPAM filtering and virus scan functionality. When you sign-up for Spot On high-speed wireless Internet service you'll be able to setup your new email address, or you can do it later.


How do I maintain my Spot On account?

Click on the "Customer Registration and Service Portal" link located on your splash page or call Spot On for assistance. From here you can add secondary users, MAC authenticate and change credit card information.


Wireless printing and other interesting facts

Can I print wirelessly with the Spot On wireless network?

Yes! It requires some configuration assistance from Spot On. Give us a call and we will work with you to get you set up. Toll free: 877.768.6687


What is a Spot On SpotZone?

Spot On SpotZone high-speed wireless Internet access is available in convenient public locations such as cafes, restaurants and your favorite places to study. Using either a laptop or handheld that is Wi-Fi 802.11 b/g wirelessly-enabled, you can access the Internet. To see our SpotZones go to: www.wi-fihotspotlist.com or www.jiwire.com.



Does Skype work with your network?

Yes. Our access works like any other high speed broadband access giving you access to Web services worldwide. For easy access, there is a link to Skype on our website.



Can I use my Wii, Playstation, DVR, Xbox and other wireless devices on your network?

Yes. Using these devices requires the assignment of its MAC address to our network. Please call Spot On for assistance. It only takes a few minutes. You can use our service for ancillary wireless devices, even if you choose to use another provider for your regular Internet access. Just $5.99 per month per wireless device!



Can I use my dual mode WiFi cellular phone on your network?

Yes at most property locations. Using these devices requires the assignment of its MAC address to our network. Please call Spot On for assistance. It only takes a few minutes.


Security and wireless technology

What is an access point?

An access point for wireless Ethernet is a device that communicates with wireless-enabled notebook computers and Ethernet cards to transmit data via radio signals.


What is WPA?

WPA stands for Wi-Fi Protect Access. It is an improvement over WEP technology in that it provides better data encryption and user authentication. WPA works with Wi-Fi products that are WEP enabled.


What is WECA?

WECA stands for Wireless Ethernet Compatibility Alliance. WECA promotes international adoption of the Wi-Fi IEEE 802.11b/g standard for interoperability in wireless local area networking for enterprises, small businesses, and homes.


What is WEP?

WEP is short for Wired Equivalent Privacy. It is a security protocol for wireless local area networks. WEP attempts to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. It has been found that WEP is not as secure as once believed.


What Wi-Fi standard does Spot On use?

We’ve currently standardized on IEEE (Institute Electrical and Electronic Engineers) 802.11b/g technology.


How do you decide what types of technology to use?

We use the best technology available and are continually evaluating new products. These are introduced into our networks when it addresses real customer needs and when we know the product will support our high quality standards.



  

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